When you think of identity theft remediation, chances are good you think of LifeLock. It’s been around since 2005 and has had plenty of time to mature. Match that history with Norton’s long-time device security success and you’ve got Norton 360 With LifeLock Select, a winning combination. Norton 360 Deluxe is an Editors’ Choice security suite, and your subscription also gets you full-scale licenses for Norton’s VPN along with 100GB of online storage for your backups. Norton offers a broader collection of identity protection features than many, though you’ll pay extra if you want every last feature.
How Much Does Norton With LifeLock Cost?
Pricing Norton 360 With LifeLock Select isn’t as easy as it once was. If you purchase it through the LifeLock website, you get the familiar five-license package, which also includes five VPN licenses and 100GB of storage for your online backups. That package costs $149.99 per year, $40 more than plain Norton 360 Deluxe. But on the Norton site, you currently find it’s a $179.99 subscription with 10 device security licenses, 10 VPN licenses, and 250GB of storage for backups.
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Yes, that’s on the high side for a security suite. Bitdefender Total Security gives you 10 licenses for $99.99 per year, for example, as do the top-tier suites from Kaspersky, Total Defense, and Vipre. But when you compare it with other products that combine device security with identity theft protection, Norton’s prices aren’t out of line. For example, Bitdefender Ultimate Security costs $179.99, which gets you coverage for 10 devices, VPN access with no bandwidth limits, and one identity. Bitdefender Ultimate’s top-tier edition goes for $239.99 per year and offers significant enhancements in identity theft features and payouts.
IDShield and IDX Complete each have just two pricing tiers. With IDShield, $179.40 per year lets you protect three devices and one identity. Upping that to $359.40 per year lets you install protection on 15 devices. It also extends identity protection to your whole family, meaning you, your partner, and any number of minor children. As for IDX Complete, it starts at $355.32 per year for three devices and one identity. This service’s top tier costs $701.88 per year and gives you protection for six devices, and identity monitoring for your family, defined in this case as you, your partner, and up to five minor children.
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Aura is an interesting service, owned by the same company that publishes the widely used Hotspot Shield VPN. In testing, Aura’s device-level security hasn’t exhibited the best protective qualities in our testing, but it certainly offers quantity—10, 20, or 50 device licenses for $144, $264, or $444 per year. Those three levels also give you identity protection for one, two, or five individuals.
McAfee+ includes identity theft protection that’s roughly parallel to LifeLock, but not at its Premium tier. If you want identity monitoring, you must spring for the Advanced or Ultimate tiers, at $199.99 and $299.99 per year, respectively. Norton’s corresponding higher tiers, Advantage and Ultimate Plus, go for $249.99 and $349.99—I’ll go into their details below.
As you can see, these prices can be near stratospheric, so Norton doesn’t seem out of line. Here’s another thought. Even at the Standard protection level for a single individual, LifeLock alone costs almost $125 per year. Adding the impressive Norton 360 for an incremental cost of $25 is quite the bargain—provided LifeLock is something you want.
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The cross-platform security protection you get with this product is Norton 360 Deluxe, with a few very small differences. The LifeLock-equipped edition tracks a couple more items in its dark web monitoring and gives you more hosted online storage for your backups. Other than that, the security programs and apps that you install on your Windows, macOS, Android, and iOS devices are unchanged.
That being the case, I'm not going to recap or summarize my review of the security suite without LifeLock. Please read that article for a full understanding of the device security components of Norton 360 With LifeLock and what it brings to the various platforms. Then come back here to learn what you gain by adding LifeLock.
Pricing and Payouts at Different Tiers
As noted, Norton offers three distinct product tiers that combine cross-platform device security with LifeLock. On the device security side, the difference between the tiers is strictly a numbers game. Each tier gives you more licenses for Norton security, more licenses for VPN protection provided byNorton Secure VPN, and more storage for your online backups. Naturally, the tiers also differ in degrees of LifeLock protection. I'll cover those differences below.
At the simplest level, you pay $149.99 per year for Norton 360 With LifeLock Select, reviewed here. That gets you the same five security and VPN licenses you get with Norton 360 Deluxe. You also get 100GB of storage for your backups, twice as much as with the no-LifeLock edition. For $179.99 per year, you can extend that protection to 10 security and VPN licenses and 250GB of backup storage.
At the next level, paying $249.99 per year gets you Norton 360 With LifeLock Advantage. If you were at the five-license Select-tier subscription, upgrading to Advantage raises your license count to 10 and cranks your online backup allocation to $250GB. That’s no change if you already had the 10-license Select subscription, but in both cases, you get identity protection enhancements that include added features and larger cash payouts.
The top tier, Norton 360 With LifeLock Ultimate Plus, costs $349.99 per year, which is a lot, but in turn, it offers quite a lot. At this level, there's no limit on the number of devices you can protect with local security and VPN. Your hosted online backup storage doubles, to 500GB. And your LifeLock benefits soar.
At all three levels, Norton promises to spend up to a million dollars on lawyers and expenses related to recovering your identity. Reimbursement for stolen funds goes to $25,000 for the Select tier, $100,000 for Advanced, and a full million at the Ultimate Plus level. Direct payment to compensate for your expenses follows the same pattern.
Many years ago, Norton, Webroot, and a few others settled on 25GB as the amount of backup storage to offer along with a security suite. A serious backup plan requires way more storage than that. I’m glad to see Norton offering more. At the most expensive level, Norton comes with 500GB of storage. That’s still not up to what you get with a dedicated online backup service, but it’s closer. For example, Editors' ChoiceIDrivecosts $79.50 per year and gives consumers 5TB of hosted storage, for use on unlimited devices. True, that's 10 times Norton's top storage tier, but it's 200 times Norton's long-ago 25GB limit.
What Can LifeLock Do?
From the name, you might imagine that LifeLock puts a padlock on your private information, locking out identity thieves. As it turns out, that really isn't possible. What LifeLock and similar services do is monitor for hints of identity compromise, alert you to possible exposures, and help you deal with the fallout.
That’s not to say LifeLock lacks all proactive protection. It can help you with freezing your credit, for example. And the Identity Lock feature, available at higher levels, prevents thieves from opening fraudulent Payday loans (and similar high-cost loans) in your name.
You can't do anything about identity theft until you know it has happened. At the Select level, LifeLock monitors your credit with one of the major bureaus, but that's just the beginning. It watches for unusual activity with lenders, and with social security. It warns you of USPS address change requests, as identity thieves may use fake address changes to divert your mail. It crawls the dark web looking for traces of your personal information. And it gives you a handy mobile app for transparency into its activities.
LifeLock also aims to cut down on those annoying preapproved credit offers, which are so handy for identity thieves. And its Lost Wallet Protection walks you through all the actions you need to take when your driver's license, credit cards, and so forth fall into someone else's hands.
It's Surprisingly Easy to Be More Secure Online
Phone takeover protection, also a feature of IDShield, foils thieves attempting to subvert SMS-based multi-factor authentication. Norton can even warn you when it detects unusual transactions or observes an increased charge in a recurring payment. Aura, Bitdefender, and IDShield also track anomalous transactions, though Bitdefender reserves that feature for its highest tier. Norton doesn’t offer phone takeover protection and transaction tracking at the Select level, only at Advantage or higher.
If the worst happens and you do fall victim to identity theft, LifeLock's US-based experts and 24/7 support line are there to help you recover. Norton touts its Million Dollar Protection Package, meaning that it will spend up to a million dollars on lawyers and experts to get your life back on track after identity theft. In addition, the company will reimburse you for up to $25,000 in stolen funds, and $25,000 in personal expenses directly related to identity theft.
Million Dollar Protection also applies at the Advantage and Ultimate Plus tiers, and the maximum reimbursement for stolen funds and personal expenses rises. At the Advantage level, you're covered for up to $100,000 each for stolen funds and expenses, and at the Ultimate Plus level, for up to a million. Those at the Ultimate Plus level also get priority support.
The two upper tiers of McAfee+, Advanced and Ultimate, include a similar million-dollar guarantee. Like Norton, McAfee aims to prevent identity theft, but if the worst happens, you get the same kind of treatment including your own case worker and a variety of reimbursement possibilities.
Upgrading to a higher Norton tier also enhances credit monitoring and reporting, in several ways. At the Select level, you get credit monitoring with one bureau, no score reporting. The Advantage tier adds a monthly credit report and score from that bureau. And those at the elevated Ultimate Plus level can track scores with one credit bureau daily and the others monthly. They also get annual Credit Score reports from all three bureaus.
For subscribers at the Advantage tier or better, LifeLock provides alerts on unusual bank and credit card activity, as well as crimes reported using your name. It also watches for fictitious identities using your personal information. Ultimate Plus members get all that plus much more. Among the benefits of a top-tier account are Home Title monitoring (a $100-per-year service separately), alerts on fraudulent credit applications, warnings of unusual activity in investment accounts, and even sex offender registry reports tied to your personal info.
New since my last review, those at the Advantage or Ultimate Plus level get Social Media Monitoring. Specifically, Norton monitors Facebook, Instagram, Twitter, LinkedIn, YouTube, and soon TikTok. I couldn’t experiment with this as it’s not a feature of the Select-level account Norton supplied for testing. According to the company, this feature warns if it detects an attempt to take over your account. It also checks your feed for dangerous links and inappropriate content in posts. Bitdefender, IDShield, and IDX Privacy all have their own takes on social media privacy.
Hands On With Norton and LifeLock
Buying a Norton 360 With LifeLock subscription is a little more complicated than buying a plain security suite. You must submit your credit card details for payment, of course, but it also asks for your address, Social Security Number, date of birth, and mobile phone number. Get used to giving LifeLock all your personal details, as it needs them to protect you. There's an invitation to extend LifeLock protection to your spouse, children, or other adults (at an extra cost, of course). Choose monthly or yearly billing, indicate whether you want alerts via phone call or text message, and you've completed the initial setup steps.
As part of the setup process, I installed Norton 360 on my test system. The only noticeable difference from the no-LifeLock installation was in the My Norton dashboard. Instead of Dark Web Monitoring, the dashboard now showed LifeLock ID Theft Protection. The My Norton version associated with Norton AntiVirus Plus has a link at the bottom that slides up a list of additional apps and services. The same is true with a Norton 360 Deluxe installation. Many, though not all, of the additional services are identity-related, which may be why that page simply didn’t appear in my Norton with LifeLock installation.
Opening LifeLock online to the Dashboard tab, I immediately encountered a few alerts. During my previous review of this service, LifeLock notified me that a change of address had been requested in my name. That was correct, as I had moved not long before. This time it reported a “Historical Dark Web Notification” of a breach involving the VISA sample card number(Opens in a new window) that I used previously in testing. It also warned about two credit inquiries, asking whether they were legitimate (they were). After clearing these alerts, I saw an encouraging green checkmark, with the news that I don't have any outstanding alerts.
LifeLock’s online console has eight tabs, selected from a left-side menu: Dashboard, Alerts, Credit Services, Identity Lock, Transactions, ID Restoration, Monitored Info, and Plan Details. As noted, the Dashboard tab displays pending alerts, or lets you know there are none. Scrolling down, there’s a spot for Credit Score (not included in the Select tier) and a link to learn about freezing your credit information.
During my previous test, the Dashboard displayed a panel for Privacy Monitor, which reported finding my personal info on an online data broker site. This turned out to be a false alarm—though the person involved was a distant cousin of mine. This time around the monitor turned up nothing, almost certainly because I’ve been testing products such as Optery that perform the same data broker cleanup. Optery, Privacy Bee, and DeleteMe are among the services that not only find your profile on data broker sites, but also automate the opt-out process. Norton’s Privacy Monitor Assistant(Opens in a new window) adds automated removals, but it costs $129.99 per year as a standalone service.
Where the Dashboard tab just reports active alerts, the Alerts tab includes everything. The Inbox tab offers another view of active alerts, while alerts that have been handled move to the Archived tab. There’s also a tab for alerts that you’ve disputed, meaning that you didn’t instigate the reported event.
The Credit tab simply pointed out that my plan doesn’t include Credit Scores and Reports; naturally it suggested an upgrade. The next tab, Identity Lock, introduced itself with a notification that the Credit Lock service is—you guessed it—not available in my plan. Managed through TransUnion, this service prevents thieves from opening Payday loan accounts and other costly accounts in your name.
However, the page did supply links for freezing credit with the three big bureaus, freezing bank account creation by going through a service called ChexSystems, and freezing the opening of bogus utility accounts by registering with the National Consumer Telecom & Utilities Exchange (NCTUE). Norton doesn’t perform any of these freeze actions—it just directs you to the correct third-party location. This page also links out to an IRS page where you can set up an Identity Protection PIN, to keep frauds from filing taxes in your name (and claiming your refund).
Often the first clue you’ll have that someone has compromised your credit card or bank account is a big bogus charge. Of course, you may not see that clue until a monthly review of your account. You can configure Norton as your sentinel to warn you of anomalous events including charges that don’t fit your normal patterns and even ongoing charges whose amounts have changed. The Transactions tab is where you manage this service. Alas, it’s only available to subscribers at the Advantage or Ultimate Plus levels.
That leaves ID Restoration, Monitored Info, and Plan Details. As expected, the ID Restoration page reported no active restoration cases. This area would only be active during the process of recovering from identity theft.
Monitored Info, on the other hand, is an important page for every user. This is where you enter or update personal information for Norton’s dark web monitoring system. Tracked info includes: SSN, birthdate, address, phone, email, mother’s maiden name, driver’s license, insurance, gamer tag, bank accounts, and credit cards. All those items except SSN and Birthdate are also handled by the basic Norton 360 Deluxe.
You can track one SSN, birthdate, driver’s license, and mother’s maiden name. For gamer tags, credit cards, and bank accounts, you have the option to track up to 10. Five apiece of Addresses, Insurance policies, Phone numbers, and Emails round out the collection.
You should definitely take the time to fill in all your personal information. Norton can’t find your data being traded on the dark web if it doesn’t know what to look for.
At the bottom, a section on contact preferences gave me the option to verify or change my email and phone number, indicate whether I'd accept communication via text message, and define a verbal passcode to be used in phone communication with LifeLock. That passcode makes sense; the last thing you want to do is review your most private details with a fake LifeLock agent.
Finally, if you’re confused by the many different plans and choices, you can open the Plan Details page. Not surprisingly, this page lists precisely what you get with the protection tier you’ve chosen.
LifeLock Mobile App
When you install Norton 360 on an Android or iOS device, it directs you to also install the LifeLock app. If you’re using straight Norton 360 Deluxe, that app just serves to manage your Dark Web monitoring and alerts. Installed on an account that actually has LifeLock protection, the app grows two new panels, ID Restoration and Freeze Your Information. A third panel tempts you with credit scores from three bureaus, but tapping it reveals that this prize requires an upgrade.
As in the Windows version, ID Restoration is only active if you’ve initiated the recovery process. The mobile edition does make opening such a case easy, and it provides access to 24/7 live chat support.
The Freeze Your Information page contains links to credit freeze options for the three bureaus, as well as the links to freeze new bank accounts through ChexSystems and freeze new utility accounts through NCTUE. Those at the Advantage or Ultimate levels can trigger the Identity Lock feature from this page, thereby locking out spurious payday loans and other high-risk loans.
Best Overall Identity Theft Protection
A subscription for Norton 360 With LifeLock Select gets you precisely the security protection that comes with Norton 360 Deluxe, and that's a good thing. Norton 360 Deluxe is an Editors' Choice pick for multi-device security that's distinguished, among other things, by great test scores and a VPN with no annoying bandwidth limits. Adding LifeLock gives you early warning of any attack on your identity, and helps you pick up the pieces afterward. It looks expensive, especially at the higher tiers, but its identity theft protection is comprehensive and time-tested, and its prices are in line with similar services. That makes Norton 360 With LifeLock Select our Editors' Choice suite for identity theft protection.
Norton 360 With LifeLock Select
(Opens in a new window)Check Price(Opens in a new window)
LifeLock identity theft mitigation
Full VPN with no bandwidth limits
Excellent security protection
Supports Windows, macOS, Android, and iOS
Identity theft remediation promise
Security protection limited on iOS devices
No parental control or backup for macOS
Cannot actually prevent identity theft
The Bottom Line
In addition to providing thorough, cross-platform security, Norton 360 With LifeLock Select aims to help you detect identity theft and recover from its crippling effects. It's a top-notch security suite.
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